Privacy policy

🔒 Privacy Policy

Last updated: 10/04/2025

At Bon et Os, protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data in accordance with the Act respecting the protection of personal information in the private sector (Québec), as amended by Law 25.


1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, we have designated a person responsible for the protection of personal information:

Email: bonandbone@gmail.com

You may contact this person for any questions or requests regarding your personal data.


2. Personal Information We Collect

We collect only the information necessary to provide our services, manage our customer relationships, or comply with our legal obligations.

Depending on how you use our site, we may collect the following information:

  • First and last name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (encrypted and processed through a secure third party)

  • IP address and browsing data (cookies, pages visited, etc.)

We do not collect sensitive information (health, religion, ethnic origin, etc.) unless explicit consent is provided.


3. Methods of Collection

Your personal information is collected in the following ways:

  • Directly: through forms (contact, order, newsletter subscription, etc.)

  • Automatically: via traffic analysis tools (e.g., Google Analytics, cookies)

  • Through third-party services: payment gateways, delivery services, etc.


4. Purposes of Collection

Personal information is collected for the following purposes:

  • To provide and improve our products or services

  • To manage your orders and payments

  • To respond to your inquiries or messages

  • To send you marketing communications (if you have consented)

  • To analyze website usage

  • To comply with our legal obligations


5. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. To do so, please contact us at the address provided above.


6. Disclosure to Third Parties

We do not sell or rent your personal information.

However, we may share it with third-party service providers in the following cases:

  • Payment processing

  • Website hosting

  • Marketing or email delivery services

  • Web traffic analysis

These third parties are required to maintain the confidentiality and security of your information.


7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Once this period expires, your information is securely destroyed or anonymized.


8. Data Security

We implement physical, administrative, and technological security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Examples: SSL encryption, firewalls, access controls.


9. Your Rights

Under Law 25, you have the following rights:

  • Right to access your personal information

  • Right to correct inaccurate data

  • Right to deletion (under certain conditions)

  • Right to stop the dissemination or request de-indexing of your data

  • Right to withdraw your consent

  • Right to file a complaint with the Commission d’accès à l’information du Québec (CAI)

To exercise your rights, please contact us by email at: bonandbone@gmail.com


10. Cookies

Our website uses cookies to enhance your user experience and analyze traffic.

You can configure your browser to refuse certain cookies, but this may affect some website features.


11. Changes to the Policy

We may update this Privacy Policy at any time. In the event of significant changes, we will notify you via our website or by email, as required by Law 25.

We encourage you to review this page regularly.


12. Contact Information

For any questions about this policy or your personal information, you can write to us at:

Bon et Os
bonandbone@gmail.com